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Home » Using Your Library » Assistive Services

Assistive Services

The Pickering Public Library is committed to providing our community with accessible programs, services and resources.

Customer Service and Communication Policy:

Customer Service and Communication Policy

Accessible Services:

Library Home Service
Library Home Service is a free service provided to Pickering residents of all ages who cannot visit the Library due to temporary or long-term disability. For more information please read our Library Home Service page.

Accessible Formats
Public documents generated by the Library are available in alternate format upon request.

Please contact Joel Sutherland, Manager of Client Experience, at [email protected] or 905-831-6265 extension 6233.

Accessible self-checkout stations are available at the Central Library

Accessible Website with BrowseAloud:
The Pickering Public Library's website uses BrowseAloud, a free software for people who have difficulty reading online. For instructions for using this software, please read the BrowseAloud help page.

Centre for Equitable Library Access
Any Pickering Public Library client who has a learning, visual or physical disability that prevents them from reading conventional print, may access CELA collections. CELA is partnered with the CNIB to provide access to books, magazines, newspapers and described videos. Formats include digital narrated audio, digital text-to-speech, e-Braille and printed Braille. Delivery options include direct download to computer, handheld devices and DAISY player or CD and Braille mailed to your home or the Pickering Public Library on your behalf.
Clients can now self-register using the convenient CELA Signup Form.
If you would like more information on this service, please contact Joel Sutherland at 905-831-6265 extension 6233 or email [email protected].

Accessible Self-checkout stations:
Accessible self-checkout stations are available at the Central Library.

Large Print and other formats:
Pickering Public Library has a variety of formats available to our clients in alternative formats. Large Print, large print paperbacks, books on cd, books on iPod devices and eBooks are available.

Language Resources:
Language Translation Line ~ New!

Our language translation line gives you access to an on-demand interpreter for over 100 languages, during Library hours. Call Library staff for more information at T. 905-831-6265 Toll Free: 1-888-831-6266.

Sign Language Interpretation Service:

To request sign Language interpretation for Library programs, please contact the Manager of Client Experience, Joel Sutherland at [email protected] or 905-831-6265 extension 6233. Please submit your request early as we need three weeks to accommodate your request.

Special Needs Status for Late Fee Exemptions:

People with disabilities may apply to be exempted from late fees. Fill out an Application for Special Needs Status form.
People with disabilities may request extended loan periods. Please talk to your local branch for more information. A Special Needs Status form is not required for the extended loan service.

As a courtesy, the Library offers extended loans and late fee exemptions to clients who are 80 years or older. Please talk to Circulation staff at your local branch for further information.

Service Disruptions and Program Cancellations:
Notices of temporary disruptions to service and program cancellations. Information about Service Disruptions and Program Cancellations can also be obtained by calling 905-831-6265 x6703.

Comments and Feedback:

Please use this Online Comment form
Clients can also contact the Manager of Client Experience, Joel Sutherland, at [email protected] or 905-831-6265 extension 6233. Individuals may also provide feedback in person to library staff or in writing using paper comment forms. All feedback is monitored, tracked and responded to by public service staff, working with the relevant department. If a response is not immediately available, staff will confirm that the feedback has been received and indicate a timeline for response.

Other Links:

Accessible Pickering